SHOPPING INFORMATION

How long will delivery take?

All orders placed will be shipped within 5 to 7 business days.

What exactly happens after ordering?

After an order is placed each customer will receive an email confirmation. Every order is sent to our shipping and handling department. All orders should be expected in 5 to 7 business days.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

All orders may take up to three business days to process from your bank account.

What should I do if I receive a damaged or wrong product?

If you have received a damaged product or the wrong product in error please take a photo and email to our customer service department at support@organic-scientific.com. You will receive a prompt response within 24 hours.

Can I change or cancel my order?

If your order has not shipped you may cancel your order. If your order has processed and shipped it may not be canceled. If you would like a refund please contact customer service department at support@organic-scientific.com

What is "package tracking" in my orders?

“Package tracking” is a resource provided in the email you receive after your order has shipped.  It provides your tracking information to stay up to date with your order.